SHIPPING RATES
Our shipping and handling rates are calculated per item. We ship via the best option based on where you live and the size of your order. We use USPS, FedEx, and UPS. Our rates as of 3/1/2009 are:
from |
to |
rate |
|---|---|---|
|
1 item |
$7 |
|
2 |
3 |
$12 |
4 |
8 |
$17 |
9 |
12 |
$22 |
13 and up |
$30 |
|
POLICIES
Return Policy
• Items may be exchanged for like items only. Citizen Love does not issue refunds or store credit.
• A Return Authorization Number (RAN) must be obtained before sending any items back. All non-authorized return packages will be refused and sent back to you.
• All Return Authorizations requests must be made within 7 days of receiving your shipment. All returns must be received within 10 days of having the RMA # issued.
• Sale items are final sale and cannot be returned.
• Items returned for exchange must be in unused, undamaged, sellable condition, determined by citizenlove.com, to receive credit. Items not meeting these criteria will not be credited and will not be sent back to the customer.
• A copy of the Return Authorization must be included with your return. Failure to include this will delay processing of your return.
• All packages returned must have the Return Authorization Number clearly written on ALL visible sides of the package. If it is not visible your package will be refused.
• Please save the tracking numbers for packages you are shipping back to us. We are not responsible if your package is lost in transit.
• You may use any shipping agent you like to ship your return back to us. We recommend FedEx or UPS as they provide real-time tracking of all shipped packages. We do not pay for shipping on exchanges.
• You will be notified via email once your return is received and processed. Please allow 3-5 business days after this email to see the credit applied to your account.
Incorrect / Exchange Item Policy
• If an item is received broken or incorrect, you must submit a claim within 3 days of receiving your shipment.
• Claims are processed in 4-5 business days.
• All replacements for broken and incorrect items are shipped via FedEx Ground only to all states except Alaska and Hawaii. Incorrect item claims for Alaska and Hawaii are shipped using USPS.
• We do not send replacements for broken items or incorrect items using any expedited service.
• Replacements are sent without billing the customer any additional charges.
• If we send you an incorrect item, please contact us for a Return Authorization Number (RAN) per our return policy. Once we receive the item, we will then ship the correct item.
PRIVACY POLICY
• Information submitted to citizenlove.com is never sold or reported to any outside party. It is used to facilitate an enjoyable user experience during your time spent on our site. The information tracked on our site is used to further enhance our web site and your shopping experience.